We have answered some of the most frequently asked questions, but if there is a question you can’t find the answer to below, let us know via email at [email protected]

Fragrance Oils

Our scent oils are a hypoallergenic, plant, and pets friendly!

We are proud to offer the highest quality fragrance oils on the US market. Our Aroma Designers oils are certified by the Internal Fragrance Association (IFRA™) for their content and certified by MSDS.

All our scent oils are designed and manufactured in the U.S.A.

The fragrance oils are based on essential oils but are highly concentrated substances and therefore not suitable for cosmetic use. Please handle the fragrance oils with care and properly wash/clean if there is a spillage.

Our fragrance oils are designed to work with AromaDesigners (waterless) diffusers, we cannot guarantee adequate performance with other types or brand products.

We work with many types of businesses and can recommend scenting solutions for your type of business based on what has worked well for similar clients e.g. pet care, medical offices, hotels, retail stores, etc. Should you need a proprietary (customer-specific) scent aroma for your business we can help you design your unique brand signature scent aroma.

Rubbing alcohol can be used to clean any spillage as long as the surface/area is not reactive to alcohol.

The consumption of fragrance oil depends on your diffuser model, intensity level, hours of operation per day and days per week. As a general principle for our residential diffuser models, at a medium intensity level, working seven days a week from 8:00AM to 20:00PM the consumption of oil is approximately 100ml per month for C5, 200ml for M10, 500ml for M30/L50 and 1000ml for L150. This is just an estimate and the actual consumption level can vary based on your diffuser and program settings.

Aroma Designers Fragrance Oils

  • Can be used ONLY for waterless cold air diffusers/nebulizing scent machines.
  • Do not mix Aroma Designers’ aroma oils with water.
  • When refilling the oil, simply take out the diffuser bottle and fill it up to the rim of the diffuser bottle (approximately 80% of bottle capacity), please do not top it off with oil.
  • We ship our oils in aluminum bottles (100ml, 200ml, and 500ml), please refill the original diffuser bottle with oil.
  • Do not discard the original diffuser bottle!

No, the fragrance oils are cold air diffused to nano-particles and will not leave residue on your floor surface or furniture.

Unopened fragrance oil bottles may be returned for any reason within 21 days of the date you receive the product for a full refund. The customer is responsible for return shipping costs. Open bottles (i.e. with removed temper lock) cannot be returned and are not eligible for a refund.

Refunds for returns conforming to the above-mentioned policy will be issued within five business days from the product acceptance by Aroma Designers.

Exchanges are processed within five business days if all applicable exchange information is provided to Aroma Designers by 12:00 PM EST.

Scent Diffusers

Yes, this diffuser operates from 100 – 240 V, the plug is for US (110) receptacles. For non-US receptacles, you would need to procure an adapter from the US to your country-specific plug type.

We work with many types of businesses and can recommend scenting solutions for your type of business based on what has worked well for similar clients e.g. pet care, medical offices, hotels, retail stores, etc. Should you need a proprietary (customer-specific) scent aroma for your business we can help you design your unique brand signature scent aroma.

Currently, we offer business diffuser leasing and fragrance oil refills for the Miami FL area only. As part of the B2B program, you will receive regular fragrance oil refills and maintenance by our trained technicians. Please contact us for a worry-free consultation.

We offer several types of commercial aroma diffusers, please contacts us for an obligation-free consultation. We would be more than happy to discuss the aroma needs for your business, we can also tailor a solution that fits your needs and budget.

With proper usage and maintenance, the expected useful life of your aroma diffuser is around four to five years. This estimate is bases on the manufacturer’s pump lifecycle expectancy of 10,000 hours and unit working seven days a week, twelve hours a day at a medium intensity level. Aroma Designers cannot independently verify or guarantee the above-mentioned estimate, this is based on information published by the manufacturer.

The consumption of fragrance oil depends on your diffuser model, intensity level, hours of operation per day and days per week. As a general principle for our residential diffuser models, at a medium intensity level, working seven days a week from 8:00AM to 20:00PM the consumption of oil is approximately 100ml per month for C5, 200ml for M10, 500ml for M30/L50 and 1000ml for L150. This is just an estimate and the actual consumption level can vary based on your diffuser and program settings.

Scent Diffusers may be returned within 21 days of the date of product delivery. The customer is responsible for return shipping costs and applicable shipping insurance. The scent diffuser must be unused and in its original packaging with all parts, accessories and documentation. Scent Diffusers must be packed in a proper shipping box; a scent diffuser box is not considered a shipping box.

Scent Diffusers that have been run with oil are deemed used and not eligible for return. Scent Diffusers that have been altered, modified, or damaged by the customer are not eligible for return.

Aroma Designers is not responsible for lost items or damages caused by the carrier. We strongly recommend securing shipping insurance and providing us with a tracking number as part of the return process.

Refunds for returns conforming to the above-mentioned policy are typically issued within five business days from the product acceptance by Aroma Designers. All return units are inspected to confirm unused conditions prior to issuing any refunds.

Final Sale (i.e., ON SALE) items are not eligible for a return.

Exchanges typically are processed within five business days if all applicable exchange information is provided to Aroma Designers.

Car diffusers, S4, C5 – 90 days from the day of delivery.

M10, M30, L50, L150 – 12 months from the day of delivery

The warranty registration form can be filled here. If the diffuser malfunctions due to usage of non Aroma Designers fragrance oil, the customer will be responsible for repair cost and shipping costs.

General Questions

We work with many types of businesses and can recommend scenting solutions for your type of business based on what has worked well for similar clients e.g. pet care, medical offices, hotels, retail stores, etc. Should you need a proprietary (customer-specific) scent aroma for your business we can help you design your unique brand signature scent aroma.

Yes, we offer oil subscription plans where you can subscribe and save. Also, we offer financing through Seezle Pay where you can split your entire online purchase into 4 interest-free payments.

Currently, we do not offer to finance for residential purchases or subscription plans.

Orders typically ship within the business day if placed by 12:00 PM EST, orders placed after noon will ship the next business day. All orders (except free samples) are shipped via USPS or UPS with tracking numbers, the tracking information will be communicated to the email address on the order.

Florida sales tax will be calculated and assessed for all in-store purchases and for online orders with Florida shipping addresses.

Aroma Designers, LLC. (Aroma Designers) is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact us at [email protected] within 60 days of the original dispatch date. We would assist you in filling a claim with the carrier UPS, FedEx or USPS. As part of the claim process, the carrier would provide more details on transit information and the final investigation outcome.

Currently, we ship to the following destinations: the United States, U.S Minor Outlying Islands, Canada, Mexico, Puerto Rico, Argentina, Brazil, Chile, Venezuela, Germany, and the United Kingdom. Should you have any questions or need additional information please contact us at [email protected]

Unopened fragrance oil bottles may be returned for any reason within 21 days of the date you receive the product for a full refund. The customer is responsible for return shipping costs. Open bottles (i.e. with removed temper lock) cannot be returned and are not eligible for a refund.

Refunds for returns conforming to the above-mentioned policy will be issued within five business days from the product acceptance by Aroma Designers.

Exchanges are processed within five business days if all applicable exchange information is provided to Aroma Designers by 12:00 PM EST.

Scent Diffusers may be returned within 21 days of the date of product delivery. The customer is responsible for return shipping costs and applicable shipping insurance. The scent diffuser must be unused and in its original packaging with all parts, accessories and documentation. Scent Diffusers must be packed in a proper shipping box; a scent diffuser box is not considered a shipping box.

Scent Diffusers that have been run with oil are deemed used and not eligible for return. Scent Diffusers that have been altered, modified, or damaged by the customer are not eligible for return.

Aroma Designers is not responsible for lost items or damages caused by the carrier. We strongly recommend securing shipping insurance and providing us with a tracking number as part of the return process.

Refunds for returns conforming to the above-mentioned policy are typically issued within five business days from the product acceptance by Aroma Designers. All return units are inspected to confirm unused conditions prior to issuing any refunds.

Final Sale (i.e., ON SALE) items are not eligible for a return.

Exchanges typically are processed within five business days if all applicable exchange information is provided to Aroma Designers.

Car diffusers, S4, C5 – 90 days from the day of delivery.

M10, M30, L50, L150 – 12 months from the day of delivery

The warranty registration form can be filled here. If the diffuser malfunctions due to usage of non Aroma Designers fragrance oil, the customer will be responsible for repair cost and shipping costs.

We are working with several reputable manufacturers that carry certified products suitable for the domestic market. All products have passed the needed safety and quality certifications.

HVAC Connection

No! Not recommended to place aroma diffusers in the attic space if the temperature is not controlled. Extreme variations in temperature will cause changes in oil viscosity, which it terms affect the misting process. Hot temperatures could make the oil too liquidly and cause oil spills. Cold temperatures could make the oil too dense and not atomize at all.

Connecting the aroma diffuser to your HVAC thermostat for automatic control is possible and should be done by a licensed professional only. In principle, this approach entails having a power relay switch (sold separately in Home Depot and electronic stores) being triggered by the thermostat and on/off cycle the 110V source of the aroma diffuser.

Leveraging the thermostat control for On/Off cycles ensures 100% synchronization between your HVAC and aroma diffuser and negates the need to have the air handler fan On all the time. Some companies have attempted to use the pressure switch approach, but based on our observations thermostat connection control has superior accuracy. The pressure switch approach is prone to false-positive/negative as precise pressure calibration in the air ducts is often not possible.

HVAC thermostat for automatic control

You can watch how to connect your Aroma Designers scent machine with your HVAC.

Learn more information about HVAC scenting.

 

Please, check the connection between the plastic tube coming from the diffuser and your HVAC, the connection should be snug and properly sealed.

Our diffusers transform the fragrance oils into nano-particles that can travel effortlessly throughout the air ducts and vents without any oil residue. The aroma diffusers that come with an HVAC adaptor (brass fitting and plastic tube) can work with your HVAC system.

If you have elected for an HVAC type connection, the HVAC fan must be constantly turned on in order to dissipate the aroma particles. Not having the HVAC fan ON for a prolonged period of time can also damage your aroma diffuser.

No additional servicing is required for HVAC type connection. For optimum aroma diffuser performance please ensure proper HVAC connection, dust-free diffuser placement and timely fragrance oil refills also help.

We would love to speak with you.

Click here to schedule your virtual complimentary scent consultation today!

Our experts are ready to help you choose the best scent for your needs.

Should you have more questions, do not hesitate to send us an email using the form below.