Scent Diffusers may be returned up to 21 days of the date of product delivery. The customer is responsible for return shipping costs and applicable shipping insurance. The scent diffuser must be unused and in its original packaging with all parts, accessories and documentation. Scent Diffusers must be packed in a proper shipping box; a scent diffuser box is not considered a shipping box.
Scent Diffusers that have been run with oil are deemed used and not eligible for return. Scent Diffusers that have been altered, modified, or damaged by the customer are not eligible for return.
Aroma Designers is not responsible for lost items or damages caused by the carrier. We strongly recommend securing shipping insurance and providing us with a tracking number as part of the return process.
Refunds for returns conforming to the above-mentioned policy are typically issued within five business days from the product acceptance by Aroma Designers. All return units are inspected to confirm unused conditions prior to issuing any refunds.
Final Sale (i.e., ON SALE) items are not eligible for a return.
Exchanges typically are processed within five business days if all applicable exchange information is provided to Aroma Designers.