Unopened fragrance oil bottles may be returned for any reason up to 21 days of the date you receive the product for a full refund. The customer is responsible for return shipping costs. Open bottles (i.e. with removed temper lock) cannot be returned and are not eligible for a refund.
Refunds for returns conforming to the above-mentioned policy will be issued within five business days from the product acceptance by Aroma Designers.
Exchanges are processed within five business days if all applicable exchange information is provided to Aroma Designers by 12:00 PM EST.
Please note that custom orders, including final sale items, oil blends, discontinued aromas, private label scents, and specialty diffusers, cannot be returned. As these products are specifically tailored to each individual customer, they are excluded from our general return policy, which applies to our broader customer base.